Shipping Policy
Effective Date: October 2026 | IndiaSilvo 925 Sterling Silver
100% Insured Transit
Every package is fully insured against loss, theft, or damage from dispatch until handover signature.
24-48h Atelier Dispatch
In-stock signature pieces undergo final quality control and dispatch within 24 to 48 business hours.
Tamper-Proof Seals
Creations arrive in discreet, heavy-duty tamper-evident outer cartons with unique security seals.
Complimentary Insured Delivery
We provide complimentary insured express delivery on all orders exceeding ₹5,000 across India. For orders below this threshold, a flat subsidised express courier fee is calculated transparently during checkout.
Dispatch Schedules & Transit Timelines
- Ready-to-Wear Creations: Dispatched within 24 to 48 hours.
- Custom Sizing & Engraving: Dispatched within 4 to 6 business days.
- Transit Durations: Metro regions receive delivery in 2-3 business days; regional territories in 3-5 business days.
Real-Time Tracking & Handover Protocols
Upon courier handover, an automated SMS and email containing your secure consignment tracking URL will be transmitted. All deliveries require an OTP or signature verification upon handover.
Damaged or Tampered Package Protocol
If the outer tamper-evident security pouch appears damaged, cut, or resealed upon arrival, do not accept delivery and immediately alert our concierge team at concierge@indiasilvo.com.
Have Questions Regarding Our Policies?
Our dedicated jewellery concierge is available to assist you with inquiries regarding BIS Hallmarking, insured delivery, or bespoke orders.